Aftersales & support

Our support on a project doesn’t end when a machine is installed on site. We offer a number of services tailored to your individual needs, designed to support the longevity of your new automated system, maintain the Overall Equipment Effectiveness (OEE), and ensure your operators continue to have up-to-date machine operation knowledge.

Aftersales & support at Sewtec

At Sewtec Automation, we pride ourselves on making businesses perform better. That includes responding quickly to urgent requests, offering remote and on-site troubleshooting support, and advice on planned maintenance programmes.

We have support teams based in the UK as well as a network of partners and agents around the world. This enables us to respond efficiently and effectively with local technicians on the ground.

At Sewtec Automation, we offer a range of aftersales and support services:

Service Level Agreements

We offer various Service Level Agreements (SLAs) that are tailored to each project. Our SLAs can include scheduled machine healthcare visits, preferential rates and timescales for call out visits, additional training, as well as flexible agreement lengths.

Recommended spares packages

During the machine design stage, our designers will create a list of recommended spares as part of the project. These spares will be made to order and sent out to customers as soon as they are required.

Warranty

Most of our machines come with a 2-year warranty as standard. If a machine requires spare parts during this time, our teams will replace the part free of charge.

Planned preventative maintenance

Planning for machine maintenance before a breakdown occurs is the best method for reducing unwanted downtime on a production line. Our planned preventative maintenance services can be included as part of an SLA or can be quoted on an ad hoc basis.

Genuine OEM spare parts

To ensure the highest quality and safety standards, we recommend ordering genuine OEM spare parts directly from Sewtec.

Machine shop on site

Our on-site fabrication and machine shops have the capacity to run 24/7 when required. This enables us to meet customer expectations for timescales and quality.

Change out assemblies

In order to limit the time a machine is out of action, we can offer a change out assemblies service to get the machine back up and running as soon as possible.

Manuals

We provide convenient access to machine manuals and other important documents via a secure online portal. This service is available as standard for all customers.

Local support teams

Our network of global partners and agents, combined with our UK support teams, allow us to respond efficiently and effectively to customer requirements.

Remote support

Utilising some of the latest Industry 4 technology, we can offer remote diagnostics and support through cloud-based platforms, such as Schneider Electric’s EcoStruxureTM Machine Advisor.

Dedicated customer service team

We have a dedicated team of specialists to help support and offer advice on all aftersales queries. Our team go above and beyond to deliver outstanding customer service and continually look for ways to improve systems that make our customers lives easier.

Our experienced aftersales team

Sewtec Automation has a dedicated team of aftersales experts who work to design a customised support package for each of our customers.

We also look for ways to upgrade and improve the performance of existing machines, whether Sewtec was the original OEM or not. Read more about why obsolescence is not the end for your automated system.