Glowing feedback for Sewtec on Track and Trace project24 May 2022
At Sewtec, we understand the importance of customer service. Our customers truly are at the heart of everything we do. We work hard to acknowledge all our customers’ needs and pain points and how we can make their day-to-day more streamlined and efficient through our inventions and solutions. That’s why our customers turn to us time and time again to make the impossible, possible.
We recently received some great customer feedback on a fully implemented Track and Trace solution for the Tobacco industry. The project covered the full roll-out and implementation of Case Trace and Pack Aggregation components on 17 lines including a Coding & Tracking solution implementation. It’s the first big milestone and a major part of this key project that was reached within a 6-month timeframe onsite in an overseas destination.
“A BIG THANK YOU to all colleagues and suppliers involved in the realisation of the project. It was a very complex project with a lot of challenges, implementation areas, undefined requirements and timelines from the Government and with a huge team and colleagues involved. Sewtec made the impossible, possible.”
Head of Global Projects
Our support doesn’t just stop once a project is complete. We’re here to offer support for however long you need us with our new Sewtec Care after-care service, launching soon. Sewtec Care is a bespoke service offering a proactive approach that works to minimise downtime and extend your system’s operational life.